1. Overview
Lia’s Cleaning Solutions LLC respects your privacy. This Privacy Policy describes how we may collect and use personal information when you interact with our website, submit an online form, call us, email us, message us, request an estimate, or schedule cleaning services.
By using this website or submitting information to Lia’s Cleaning Solutions LLC, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not submit personal information through this website.
2. Information We Collect
We may collect information that you voluntarily provide when you fill out a form, request an estimate, contact us, or communicate with our team. This may include your name, phone number, email address, service address or property location, preferred service type, property details, message content, and any other information you choose to provide.
We may also collect limited technical information when you visit our website, such as device type, browser type, pages viewed, general location data, referring website, time spent on the website, and other analytics information used to improve website performance and user experience.
Depending on the service requested, we may collect information related to the type of property, cleaning needs, service frequency, access instructions, scheduling preferences, and specific cleaning priorities.
3. How We Use Information
Lia’s Cleaning Solutions LLC may use collected information to respond to inquiries, provide estimates, schedule cleaning services, communicate with clients, send appointment details, manage service requests, improve customer service, and follow up regarding cleaning needs.
We may also use information to improve our website, understand how visitors interact with our pages, maintain records, protect our business, prevent misuse, and support internal administrative or operational purposes.
If you request an estimate or submit a contact form, we may use your contact information to reach out by phone, text message, email, or other communication methods related to your request.
4. How We Share Information
Lia’s Cleaning Solutions LLC does not sell personal information in the ordinary course of business. We may share information with trusted service providers or platforms that help us operate our website, manage forms, respond to leads, schedule services, process communications, analyze website traffic, or support business operations.
These third-party tools may include website hosting providers, form platforms, CRM systems, analytics tools, email or text communication providers, social media platforms, review platforms, payment processors, or other vendors used to operate and manage our business.
We may also share information if required by law, legal process, government request, to protect our rights, to prevent fraud or misuse, or to respond to safety, security, or legal concerns.
5. Cookies & Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to understand website performance, improve user experience, measure marketing performance, and help us understand how visitors interact with our website.
These technologies may collect information such as pages visited, browser type, device type, general location, referring pages, and interactions with website content. You may be able to adjust cookie preferences through your browser settings.
If we use advertising or analytics tools, those platforms may collect information according to their own privacy policies. Lia’s Cleaning Solutions LLC is not responsible for the privacy practices of third-party platforms.
6. Calls, Emails, Texts & Other Communications
When you provide your phone number or email address, you agree that Lia’s Cleaning Solutions LLC may contact you about your inquiry, estimate request, appointment, service details, follow-up questions, or related business communications.
Message and data rates may apply for text messages depending on your mobile carrier. You may request that we stop contacting you by replying with a clear opt-out request or by contacting us directly.
We may keep records of communications for customer service, scheduling, quality control, legal, and business purposes.
7. Privacy Rights
Depending on where you live and which privacy laws apply, you may have certain rights regarding your personal information. These rights may include the right to request access to personal information, request correction of inaccurate information, request deletion of certain information, request a copy of personal information, or opt out of certain uses of personal information.
Oregon residents may have rights under applicable Oregon privacy laws when those laws apply to a business or specific processing activity. These rights may include access, correction, deletion, portability, and opt-out rights.
To submit a privacy request, please contact Lia’s Cleaning Solutions LLC using the contact information provided at the bottom of this Privacy Policy. We may need to verify your identity before completing certain requests.
8. Data Security
Lia’s Cleaning Solutions LLC uses reasonable administrative, technical, and organizational measures designed to help protect personal information from unauthorized access, misuse, loss, or disclosure.
However, no website, online form, email system, or digital communication method is completely secure. We cannot guarantee absolute security of information transmitted through this website or third-party platforms.
9. Data Retention
We may retain personal information for as long as reasonably necessary to respond to inquiries, provide services, manage client relationships, maintain business records, comply with legal obligations, resolve disputes, and support legitimate business purposes.
The length of time we retain information may depend on the type of information, the purpose for collection, service history, legal requirements, and operational needs.
10. Children’s Privacy
This website is not intended for children under the age of 13. Lia’s Cleaning Solutions LLC does not knowingly collect personal information from children under 13 through this website.
If we learn that information from a child under 13 has been submitted through our website, we will take reasonable steps to delete that information.
11. Third-Party Links & Tools
This website may include links to third-party websites, social media pages, maps, review platforms, embedded forms, scheduling tools, or other online services. These third-party platforms have their own privacy practices and policies.
Lia’s Cleaning Solutions LLC is not responsible for the content, security, policies, or privacy practices of third-party websites or platforms. We encourage users to review the privacy policies of any third-party tools they choose to use.
12. Updates to This Privacy Policy
Lia’s Cleaning Solutions LLC may update this Privacy Policy from time to time to reflect changes in our business practices, website features, legal requirements, or privacy practices.
Any updates will be posted on this page with an updated effective date. Continued use of the website after changes are posted means you accept the updated Privacy Policy.
13. Contact
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact Lia’s Cleaning Solutions LLC using the information below.
